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Original topic:

Not receiving text with code when trying to reset app password

(Topic created: 08-02-2023 12:12 AM)
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CowHaulerGal
Constellation
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Galaxy S21

I never receive my text with the code to reset any of my important app passwords.

1 Solution


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Solution
bill-e
Epic Samsung Care Ambassador
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Galaxy S21

There are two possible reasons for thiss.  Either Short Code messages are not enabled by your carrier or Short Code Messages are not configured on your phone. 

Since you're not even receiving the message, I'd first call my  carrier and ask them to provision for Short Code messages for my line. 

 

Next,  I'd go to Settings and configure it. 

Settings->Apps->3Dot Menu->Special Access->Use Premium Text Messaging Services->Select the app

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV

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3 Replies
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Galaxy S21
What text app are you using?
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CowHaulerGal
Constellation
Options
Galaxy S21
Messaging app. Thru my phone # they send text wit code, but never receive it.
0 Likes
Reply
Solution
bill-e
Epic Samsung Care Ambassador
Options
Galaxy S21

There are two possible reasons for thiss.  Either Short Code messages are not enabled by your carrier or Short Code Messages are not configured on your phone. 

Since you're not even receiving the message, I'd first call my  carrier and ask them to provision for Short Code messages for my line. 

 

Next,  I'd go to Settings and configure it. 

Settings->Apps->3Dot Menu->Special Access->Use Premium Text Messaging Services->Select the app

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV