Original topic:

Notification Related Issue whilue using with alarm manager & notification

(Topic created: 03-29-2024 05:19 AM)
361 Views
roshankumar1q2749812
Constellation
Options
Galaxy S21

Dear Samsung Support Team,

I hope this message finds you well. I am writing to report an issue related to notifications generated through the Alarm Manager feature on Samsung devices.

Issue Description:

  • Notifications scheduled using the Alarm Manager sometimes fail to appear.
  • Occasionally, notifications are not received when the application is running in the background.
  • In some instances, notifications are duplicated, resulting in users receiving the same notification multiple times.
  • Notifications are inconsistently triggered, with some instances where notifications do not appear at all.

Impact: This issue affects the user experience of our application, causing inconvenience and frustration for our users who rely on timely notifications for important updates and reminders.

Steps to Reproduce:

  1. Set up notifications using the Alarm Manager feature in the application.
  2. Schedule notifications for future events or reminders.
  3. Observe the behavior of notifications over time, including when the application is running in the foreground, background, or when the device is locked.

Additional Information:

  • We have tested our application extensively on various Samsung devices, and the issue persists across different models and Android versions.
  • We have ensured that the notifications are correctly configured and scheduled using the Alarm Manager APIs provided by Android.
  • This issue does not appear to be consistent and occurs sporadically, making it challenging to identify the root cause.

Request for Assistance: We kindly request your assistance in investigating this issue further to determine if there are any device-specific factors or configurations that may be contributing to the inconsistent behavior of notifications triggered by the Alarm Manager.

If possible, we would appreciate any guidance, recommendations, or potential solutions that Samsung could provide to help resolve this issue and improve the reliability of notifications on Samsung devices.

Thank you for your attention to this matter. We look forward to your prompt response and assistance in resolving this issue.

Sincerely,
Roshan Kumar

2 Replies
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S21

@roshankumar1q2749812 Sorry but you have landed in a user to user discussion area. There is no developer support here. You need to find a Samsung developer discussion area to post your question. 

0 Likes
cathyfish
Astronaut
Options
Galaxy S21
Okay!
0 Likes