Samsung S21 and S21 Ultra, on Android 13 OneUI 5.1, firmware is up-to-date.
When we lay our phone on a table (etc) and close the phone’s (S-View) cover, after 5 minutes, any notifications do not sound or vibrate. This was working a couple weeks ago.
Any thoughts or suggestions about the problem??
If you are experiencing issues with notifications not sounding or vibrating when your Samsung S21 or S21 Ultra is laid on a table and the S-View cover is closed, here are a few troubleshooting steps you can try:
Check Notification Settings: Ensure that the notification settings for your apps are properly configured. Go to Settings > Notifications, and make sure that the desired apps have notification sounds and vibrations enabled.
Disable Do Not Disturb Mode: Check if the Do Not Disturb mode is enabled. Swipe down from the top of the screen to access the Quick Settings panel and look for the Do Not Disturb icon. If it's activated, tap on it to turn it off.
Test with Different Sound Profiles: Switch between different sound profiles to see if the issue persists. You can access sound profiles by pressing the volume up or down button and then tapping on the sound profile icon (e.g., Sound, Vibrate, Silent).
Remove and Reattach the S-View Cover: Try removing the S-View cover from your phone and then reattaching it securely. Sometimes, a loose connection or misalignment can affect the notifications.
Restart Your Phone: Rebooting your device can often help resolve temporary software glitches. Press and hold the power button, and then tap on Restart to restart your phone.
Check for Software Updates: Ensure that your device is running the latest firmware and software updates. Go to Settings > Software update > Download and install to check for any available updates.
Clear App Cache/Data: If the issue is specific to certain apps, you can try clearing their cache or data. Go to Settings > Apps, select the problematic app, and then tap on Clear cache or Clear data. Please note that clearing data may remove app settings and stored information.
If none of the above steps resolve the issue, you may want to consider contacting Samsung support or visiting an authorized service center for further assistance. They will be able to provide you with more specific guidance based on your device and its configuration.
1) Already confirmed Notification settings, and double-confirmed
2) Do not Disturb is Disabled / OFF
3) Have changed the sound.
4) Have re-installed the Covers a couple of times
5) Have re-started - and have Cleared the phone Cache
6) In my original post, first sentence: "firmware is up-to-date."
7) Have cleared Cache for phone and apps.
I think the other detail I mentioned in my orig post, "This was working a couple weeks ago." ... was overlooked.
Support wasn't much help.
I apologize for any oversight in my previous response. If you've already tried the steps you mentioned and are still experiencing issues with notifications not sounding or vibrating when the phone's S-View cover is closed, here are a few additional suggestions:
Check S-View cover settings: Make sure that the S-View cover settings are properly configured. Go to Settings > Display > S-View cover and ensure that all the relevant options are enabled. You may also want to try toggling the settings off and on again to refresh the configuration.
Test with a different cover: If possible, try using a different S-View cover or a regular cover to see if the issue persists. This can help determine if the problem lies with the cover itself.
Test in Safe Mode: Boot your phone into Safe Mode to check if any third-party apps or settings are causing conflicts. In Safe Mode, only pre-installed system apps will be active. If notifications work as expected in Safe Mode, it indicates that a third-party app may be interfering. Restart your phone to exit Safe Mode and then uninstall any recently installed apps or apps that you suspect could be causing the issue.
Factory Reset: If all else fails, you may consider performing a factory reset as a last resort. However, please note that a factory reset will erase all data and settings on your device, so it's essential to back up your important data beforehand.
If the issue persists even after trying these steps, it may be helpful to reach out to Samsung support again, providing them with all the details of the troubleshooting steps you've taken. They may be able to provide further assistance or offer a solution specific to your device and firmware version.