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Online order Issues

(Topic created: 01-24-2021 06:35 AM)
RonC2
Astronaut
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Galaxy S21

I've been trying to purchase a S21 Ultra,with accessories. No luck. Due to high volume, Samsung tells me I keep getting bounced out. 

361 Replies
Shunody
Cosmic Ray
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Galaxy S21
I ordered online and using the app as well... there is an issue with the ordering system as per Samaung
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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

Please reach out to our eCommerce team at 855-726-8721 directly for assistance with online orders. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Metri9696
Astronaut
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Galaxy S21
I want to take advantage of the trade-in promotion + $200 in credits for an S21 Ultra but Samsung.com doesn't seem to allow T-mobile customers to login to order from our carrier. Sprint (which is part of T-Mobile), AT&T, Verizon are allowed to buy from Samsung.com but not T-Mobile or US Cellular from what I'm seeing, does anyone know why? 

Thank you in advance. 
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S21

For further questions or concerns regarding trade-in options, I would recommend reaching out to our E-Commerce department. They can be reached directly at 855-726-8721.

whitdomi11
Asteroid
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Galaxy S21

I tried logging in with Verizon. It wouldn't let me either. Not sure why so I went through Verizon website to order. 

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userkMLsfszN6h
Constellation
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Galaxy S21
T-mobile told me I can buy directly from them, AND get the $200 accessories credit from Samsung.
Call_Me_Sammy
Galaxy
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Galaxy S21
Same thing that Sprint told me
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Galaxy S21
Did anyone else get $800 trade-in for their S20 series or Note 20 series phone? I wasn't going to buy the S21 series until I was offered $800 for trade in plus the $250 pre-order credit. Not to mention American Express is offering a $200 credit if used on samsung.com on purchases $1k or more. I bought phantom silver s21 ultra, silver buds pro, tab s7+, tab s7+ cover and keyboard, moga game controller, 500gb portable ssd for $1k after all the incentives was used. I'm so happy right now!!!!!! 
useryK3ksbk15d
Constellation
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Galaxy S21
is there a big difference in the Note 10 and the Note 20
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Galaxy S21
Only difference is the 108 megapixels and 120hz screen. I'm sure it's more but that's all I can think of for me. I trade my phones every 6 months, so I can't give a long term experience.
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