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I got the S21 Ultra package with all the goodies included for trading my Note 20 Ultra in and paying a little more to own it outright. It's all delivered in a timely manner and I couldn't be more pleased, so I quickly do my part of the deal packing up, printing off the free shipping label, and took it to FedEx. That was Saturday, it's Monday night in GA now and my 2 day delivery to Fort Worth, TX hasn't budged. Mind you I had just realized that I received the package from Coppell, TX, but my free print off was for Fort Worth. I checked all my emails and they are all 100% legit from Samsung, yet now the FedEx representative is opening an investigation?? "Look man, I need that package delivered by the 7th or $700 out of my pocket." Who should I talk with next about this? Because I'm not going to wait until it's too late, thank you for your time whomever reads and replys
don't worry you've not been scammed. my delivery status went dormant for a few days as well during delivery it will arrive in fort worth. hope this helps
I did the upgrade to S21 promotion and gt credit for the phones that I traded. So far only one has been received and they processed my phone with damage that it did not have upon shipping it. Has anyone had any luck with speaking to someone about issues like this? I am very disgusted with the lack of ability to find anyone to chat or speak with at Samsung.com. It takes you in circles to a screen that is broken and so you cannot have the conversation about anything. I love my Samsung products, but what happens in shipping is not necessarily my fault. I have sent everywhere I can think of that I would like to be contacted.
This is the first time I have ever tried this and I am so unimpressed. If all 3 devices I ended up trading end up to have fabricated damage by the time I am done, I will be beyond livid with Samsung. My devices were fine and now would not want a damaged device back, but may have given it to someone had I known that this looks to be a HUGE marketing scam. (Hoping someone here will offer some encouragement.)
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