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Due to high traffic on the site, you may be experiencing some delays with processing. Please try refreshing your browser, as it may help things along or you may want to consider trying at a later time. I sincerely apologize for any inconvenience this may be causing you. For any online order issues including cancellations or errors in processing, you are more than welcome to call our eCommerce team directly at 855-726-8721. They are the only team that handles online orders.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
The plan was to turn in my S20 Ultra for the S21 Ultra, but I, unfortunately, did not sign up for the upgrade program last year. If I am going to refinance with Samsung Finance, do I need to pay off my current phone first?
Would they not take the trade-in until the remaining balance is paid in full? Or would they take the trade-in and add the difference to my current Samsung Finance balance?
Also, is there a way to retroactively join the Samsung Upgrade Program, or is that only possible if you do it at the time of your initial purchase?
Please help. I've been trying to pre order the Galaxy S21+ over and over and 6 times already it keeps getting canceled. I called Samsung and spoke to 2 or 3 different people and no one can help. I called my bank and confirmed my billing address and confirmed the authorization and still no luck
