Online order Issues

[RonC2]

I've been trying to purchase a S21 Ultra,with accessories. No luck. Due to high volume, Samsung tells me I keep getting bounced out. 

[itsyung]

turns out if you switched your sim to T-Mobile you won't be able to upgrade using your sprint account. that's my issue at least.

[rbiehl]

My issue has been resolved and I was able to place 2 Pre-orders over the weekend with Sprint financing!!  The issue was that I had migrated 3 phones on my Sprint account to T-Mobile SIMS at the request of T-Mobile.  

All of the phones on your Sprint account must have Sprint SIMS otherwise the account login will have issues.  The system will now allow you to place a carrier order with a Sprint configured phone as it will cause issues once delivered if it is setup with a Sprint SIM but is upgrade the same phone number with a T-Mobile SIM.

I converted all my phones back to Sprint SIMs.  You will need to go to T-Mobile Corporate stores who still have Sprint SIM cards to get them swapped out.

[QuintezMario]

I pre-ordered my galaxy s21 ultra with Spectrum and was wondering, how do I claim the rewards? (The Galaxy Buds pro)

[Eyayo]

You will be able to claim it from the galaxy s21 Samsung shop app when you receive the phone. Until then, sit tight

[QuintezMario]

thanks you, I see now that I need to have the phone for the IMEI

[usercCCEIu8Ox9]

Can I transfer it to other people?

Is there an expiration date for the credit?

[SamsungCole]

I do believe these credits are non-transferrable. For more information, please call our eCommerce team at 855-726-8721 directly. 

[Shunody]

After order is placed and confirmed  I get an email Saying We are sorry order cancelled and I exceeded  my purchases!!!!! Any other person having this issue? I ordered the phone 5 times and same issue......

[Call_Me_Sammy]

that's awful man

[Patriot1776JG]

try order thru Samsung shop. get the app from Google play