Original topic:

Order cancelled without a reason given

(Topic created: 09-02-2021 11:16 AM)
userIGiZp1R7tz
Constellation
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Galaxy S21

Ordered Galaxy S21 5G 128GB (SM-G991UZAAXAA) 7/8/2021. Order *****. Delivery originally specified as 1st week of August. Subsequent emails kept moving the date. Last email on 8/27/2021 said new delivery date was 10/13/2021. Chatted with support on 8/27/2021 (Ticket 5848407) and they said they'd put it to high priority and gave me some promo code coupons (those emails came 8/28/2021). Next thing I get is an "order cancelled" email on 9/1/2021. What gives? I didn't order the cancellation and no reason was given in the cancellation email.

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2 Replies
Members_shDupCR
Asteroid
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Galaxy S21

The same issue with me, maybe they are rich enough and don't wanna do business with us. LOL 

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S21

I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!
 

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