Original topic:

PHOTOS & SCREENSHOTS DISSAPEARING AFTER RECENT UPDATE!!!!!!!

(Topic created: 07-17-2021 10:40 AM)
anyoneknow
Astronaut
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Galaxy S21
Does anyone know why on the Samsung galaxy 21 ultra with the most recent update it made my photos from my camera roll/screenshots dissapear. Whenever I take a new photo/screenshot I've been noticing my older photos dissapear. I should have somewhere close to 300/400 photos and around 100 screenshots. I only have 80 photos in my camera roll & 76 ss as of right now. My husband has the same phone and he isn't experiencing the same issue I am. If anyone is experiencing the same issue and has solved how to get all the missing stuff back PLEASE LET ME KNOW!!!! I appreciate it in advance. 
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1 Reply
bill-e
Samsung Care Ambassador
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Galaxy S21
Check that whatever Cloud backup you have isn't deleting them once they're backups. Also check your Gallery or Google Photo trash.
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Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)