Original topic:

Phone Destroyed

(Topic created: 07-22-2021 12:37 PM)
Sij
Astronaut
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Galaxy S21

So I went to the carnival yesterday,phone slipped out of my back pocket on a 120ft high ride. It slammed on the blacktop ground. Its bent and unusable, sim card is safe though. When I turn it on it just flashes green and yellow lights. I just bought my S21 sometime around Februaray 2021. Will I have to buy a new one or is there something Samsung can do to replace it? I ordered it online so I have the receipts and everything, box it arrived in and all.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Galaxy S21

I am sorry, the warranty would not cover any physical damages to your device. If you purchased device protection, the provider may be able to assist you. Please call in to 800-726-7864 for further assistance.


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user4EnDran7dK
Constellation
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Galaxy S21
Dang
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