Original topic:

Phone crashes

(Topic created: 02-25-2024 09:34 AM)
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userYLWpckETZ4
Constellation
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Galaxy S21

I have bought a new s21 ultra just a few days ago, i have updated everything and it  was running smoothly  until it started to reboot randomly.  I would be on call or doing something on the phone and yhe screen suddenly turns black and the phone restarts on its own. I have tried to delete cache files and i even did a factory reset but it's still resarting . Anyone know a solution??

2 Replies
NickFreeman
Astronaut
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Galaxy S21
Same problem with mine. Trying taking a video on snapchat or make a call phone freezes then I have to manually restart it. Then it would work fine for 3 days after a factory reset and then do it again. Was told by cricket I need a new phone which sucks cuz I spent a lot on this phone
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userYLWpckETZ4
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Galaxy S21

I spent alot on my phone too. And my sister has the same phone from the same store too,but she doesn't have the same problem as me. I have already sent reports to samsung but no replies yet. I think I'll try to return the phone because it seems the problem won't be solved 😞

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