Original topic:

Phone sim card stops work randomly

(Topic created: a month ago)
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Besendo
Galaxy
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Galaxy S21

My sim card stops working at completely random times because my phone hasn't gotten a single **bleep** update since I got it, and so I can't have mobile data during those times. The catch is I can't get updates without a new sim card, so I'm left at a standstill and I'm extremely annoyed. Is there any way this can be fixed? I've tried restarting the phone and resetting network settings but it's just a sim card problem.

9 Replies
meself
Honored Contributor
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Galaxy S21
Why not get a new Sim card
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Besendo
Galaxy
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Galaxy S21
I will eventually but this is a weird problem that I don't know how to fix without a new card
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meself
Honored Contributor
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Galaxy S21
If you get a working Sim card it would fix the problem
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kimberleigh
Comet
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Galaxy S21
Esim or hard sim ? And is it esim compatible?
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glorias
Constellation
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Galaxy S21
How do I fix my phone
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S21

You have to get a new sim card or esim if your sim is messed up. Thats the only way to fix it would be a new sim



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realaud
Honored Contributor
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Galaxy S21
I don't understand why you won't just contact your carrier to get a new sim. It's the easiest thing in the world. And it's the only fix for you. Sounds like you want to blame Samsung for something within your power to correct. Updates come through your carrier, so if you have a non working SIM, you will get no updates.
SKae
Constellation
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Galaxy S21
I have kinda the same problem, after I updated my phone to 14 sim stopped working no mobile data, went to AT&T, called Samsung..no help
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PJC67
Constellation
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Galaxy S21
USA S23+ Factory Unlocked using Visible e-sim & T-Mobile p-sim.

Ive found when checking for update or installing p-sim data no longer works.

The fix:
I disable e-sim & p-sim data works again.
From there i re-enable e-sim all works as should

Prevent:
I check & install updates only on wifi & p-sim data is never lost


Suggestion for you If not using duel sim:
Remove sim card , enable wifi & restart.
After restart complete wifi connection made allow updates to install.
After update reboot completes install sim card & disable wifi.

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