Original topic:

Phone stolen and offline, what does that mean?**

(Topic created: 09-30-2022 01:15 PM)
raul3d3r5
Constellation
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Galaxy S21

Cell phone stolen and offline, what does that mean?

Hi guys i have a problem my android Samsung phone has been stolen and i check in "find my phone" and also in Samsung account to see where it is but it shows it is offline.

I want to ask, does that mean the thief isn't using it or it didn't connect to the internet?

I would be happy about every answer and your support, because that hurts and makes me very sad 

 

 

 

 

 

 

 

 
7 Replies
SomeoneSomewhere
Astronaut
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Galaxy S21
It means it is not connected to the internet. Did you check the offline box in find my phone settings?
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raul3d3r5
Constellation
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Galaxy S21

thank you for answer  no i didnt i cant see it  how can i find this?

 

 
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LongHiker
Epic Samsung Care Ambassador
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Galaxy S21

@raul3d3r5 It means that it is not connected to the internet. Either via cellular nor Wifi. 

More than likely the phone is OFF or in airplane mode. 

user365170tdJ15
Honored Contributor
Options
Galaxy S21
Do you recall if you had :
Send Last Location
... and /or ...
Offline Finding

options enabled ?


There's a couple reasons it's offline

... battery completely drained or it's turned off

... the thief has it offline on purpose or possibly changed IDs


Long shot question ... is it possible you've simply misplaced it ?
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raul3d3r5
Constellation
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Galaxy S21

thank you or answer how can i use Offline finding and what does it mean exactly send last location?

 

 
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user365170tdJ15
Honored Contributor
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Galaxy S21
Send Last Location , if enabled , allows the device to send its last location to the Find My server when the battery falls below a threshold


Offline Finding , if enabled , assists in locating the device if it's offline (repeat ... if it's enabled ) ... it works by using other people's devices that are in close proximity to your device
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raul3d3r5
Constellation
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Galaxy S21

thank you but i dont think they are enabled   Is there any other ways to find it?

 

 
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