Original topic:

Photos from my camera and snapchat are blurry

(Topic created on: 6/6/21 5:25 AM)
usere7AVXdoxlR
Astronaut
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Galaxy S21

20210606_074039.jpg

 when I hit the screen of my phone to try to get the subject in focus nothing happens.  Are there other people experiencing this?

3 Replies
JuDee65
Constellation
Options
Galaxy S21

yes my daughters S10 note is better. so disappointed 

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Options
Galaxy S21

have you tried it in safe mode? 

submit an error report via samsung members app (members app > + button > error report) 

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SamsungGill
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

Is the lens of the camera clean? A dirty lens can cause focus issues. Does it occur in Safe Mode?

 

To enter Safe Mode:

 

While in Safe Mode, your phone will only have access to core apps that were pre-installed in the phone at the factory.


1. To activate Safe Mode, hold the power key until the Power off icon appears.


2. Press and hold the Power off icon until the Safe Mode prompt appears.


3. Select Safe Mode to confirm.


Once your device has powered on, you should see the words "Safe Mode" in the lower right/left corner of your screen.

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