Photos missing after upgrading from the S7 to the S21

[AJ19]

I need help, and already asked Samsung, I upgraded my phone from an S7 to S21 and my pictures are gone! Where do I need to look for them?

[Patriot1776JG]

did you use Samsung cloud, or Google back up. if yes I would check their

[AJ19]

I have no idea. The guy at AT&T did everything. Everything transferred over but my photos.

[LongHiker]

@AJ19 If the photos were stored on an SD card in the S7 they probably didn't get copied to the internal memory in the S21. If you still have the S7, first ensure that you turn off encryption of the SD card if it is enabled. Then pull the SD card and put in in your PC to check for the photos. 

[AJ19]

I didn't have an SD card.

[LongHiker · Accepted solution]

@AJ19 On your S7 did you have it configured to backup your photos to Google Photos? If so, you can find them in Google Photos (or photos.google.com). 

[AJ19]

duh...I did @LongHiker