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Original topic:

Photos missing after upgrading from the S7 to the S21

(Topic created: 02-03-2021 02:57 PM)
AJ19
Astronaut
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Galaxy S21

I need help, and already asked Samsung, I upgraded my phone from an S7 to S21 and my pictures are gone! Where do I need to look for them?

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Solution
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S21

@AJ19 On your S7 did you have it configured to backup your photos to Google Photos? If so, you can find them in Google Photos (or photos.google.com). 

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6 Replies
Patriot1776JG
Black Hole
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Galaxy S21
did you use Samsung cloud, or Google back up. if yes I would check their
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AJ19
Astronaut
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Galaxy S21
I have no idea. The guy at AT&T did everything. Everything transferred over but my photos.
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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S21

@AJ19 If the photos were stored on an SD card in the S7 they probably didn't get copied to the internal memory in the S21. If you still have the S7, first ensure that you turn off encryption of the SD card if it is enabled. Then pull the SD card and put in in your PC to check for the photos. 

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AJ19
Astronaut
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Galaxy S21
I didn't have an SD card.
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Solution
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S21

@AJ19 On your S7 did you have it configured to backup your photos to Google Photos? If so, you can find them in Google Photos (or photos.google.com). 

AJ19
Astronaut
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Galaxy S21
duh...I did @LongHiker
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