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‎02-03-2021
02:57 PM
(Last edited
‎02-08-2021
12:55 PM
by
SamsungRei
) in
I need help, and already asked Samsung, I upgraded my phone from an S7 to S21 and my pictures are gone! Where do I need to look for them?
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‎02-04-2021 05:39 AM in
Galaxy S21@AJ19 On your S7 did you have it configured to backup your photos to Google Photos? If so, you can find them in Google Photos (or photos.google.com).
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‎02-03-2021 04:18 PM in
Galaxy S21- Tags:
- Cloud
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‎02-03-2021 04:23 PM in
Galaxy S21- Mark as New
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‎02-03-2021 04:38 PM in
Galaxy S21@AJ19 If the photos were stored on an SD card in the S7 they probably didn't get copied to the internal memory in the S21. If you still have the S7, first ensure that you turn off encryption of the SD card if it is enabled. Then pull the SD card and put in in your PC to check for the photos.
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‎02-03-2021 04:44 PM in
Galaxy S21- Mark as New
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‎02-04-2021 05:39 AM in
Galaxy S21@AJ19 On your S7 did you have it configured to backup your photos to Google Photos? If so, you can find them in Google Photos (or photos.google.com).
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‎02-04-2021 07:02 AM in
Galaxy S21