Original topic:

Physical Damage on a S21 5G?

(Topic created: 05-26-2021 11:24 AM)
Galaxy S21

Purchased thru Samsung direct S215G about 6 months ago. Added Samsung case and screen protector because of the investment.  Phone slips from pocket  getting into the car this morning Falls maybe 20 inches and now the screen is cracked . Is this a warranty item? Who do I contact ?

1 Reply
Samsung Care Ambassador
Galaxy S21

Sorry. unless you purchased accident protection is is not a warranty issue.  To get it repaired try your local IFixit shop or for authorized repair Ubreakifix.

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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor