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Original topic:

Physical Damage on a S21 5G?

(Topic created: 05-26-2021 09:49 AM)
userxdVt39yZFv
Constellation
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Galaxy S21

Purchased thru Samsung direct S215G about 6 months ago. Added Samsung case and screen protector because of the investment.  Phone slips from pocket  getting into the car this morning Falls maybe 20 inches and now the screen is cracked . Is this a warranty item? Who do I contact ?

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Solution
bill-e
Samsung Care Ambassador
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Galaxy S21

Sorry. unless you purchased accident protection is is not a warranty issue.  To get it repaired try your local IFixit shop or for authorized repair Ubreakifix.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)

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1 Reply
Solution
bill-e
Samsung Care Ambassador
Options
Galaxy S21

Sorry. unless you purchased accident protection is is not a warranty issue.  To get it repaired try your local IFixit shop or for authorized repair Ubreakifix.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)

View solution in context