Original topic:

Power switch doesn’t bring phone up

(Topic created: 04-02-2024 05:32 PM)
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userB5W0ZgJb0y
Constellation
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Galaxy S21

My wife just got a new S21. Sometimes the power switch won’t bring up the display. I have tried the soft reset to no avail. Thanks

4 Replies
terminator9
Comet
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Galaxy S21
can you check out the button and see if dust or something got stuck in it ? press the button a few times fast in case theres something blocking it also see screen shots attached... 1712112584432.jpg1712112584449.jpg
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terminator9
Comet
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Galaxy S21
also does the phone have a case ? try removing case and see what happens with power button.
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userB5W0ZgJb0y
Constellation
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Galaxy S21

I checked out both these items. The phone is new so the button was clean. Tried without the case. I think this malfunction has to do with firmware. Thank you both

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ExploringQuirks
Asteroid
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Galaxy S21

Just in case there was a missed step - using the steps above, if "double press" is not selected the power button will only turn the phone off(press and hold) or open bixby.

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