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Preorder Credit + Free Galaxy SmartTag

(Topic created: 03-06-2021 04:18 PM)
userbrmwcd9JS9
Asteroid
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Galaxy S21

I received the pre-order credit email from a S21 preorder through T-mobile.  The email says "Plus, we'll automatically add your free Galaxy SmartTag at checkout when you redeem."

When I go to checkout the SmartTag is still being charged and is NOT free.  Is anyone having the same problem or know of a way to solve this?  I've cleared browsing history,cache,cookies and those do not work.  I've also tried other browsers and nothing is different. 

 

Thanks for any replies

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userbrmwcd9JS9
Asteroid
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Galaxy S21

Looks like this is fixed on the backend.  The smart tag is now showing up as 0 in my cart.

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Members_aRElTJe
Constellation
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Galaxy S21

I've had this same problem! So have my other family members. I've been going crazy trying to fix it and every time I get customer service it sends me in a loop. I really hope they respond to this thread

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userbrmwcd9JS9
Asteroid
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Galaxy S21

Yes I've also called customer service and no progress.  I've talked to the promotions/sales department with no luck.  Also hoping if others have the same problem to reply here so we can get some response.

CalderCay
Supernova
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Galaxy S21
It's this purchase through the T-Mo website, or via Samsung store?

My wife and I each bought our Unlocked S21s using Samsung site and each got the Tag automagically as a freebie ... no "redeeming" involved
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userbrmwcd9JS9
Asteroid
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Galaxy S21

I bought the phone through tmobile and went through the preorder credit process here: 

https://www.samsung.com/us/smartphones/galaxy-s21-ultra-5g/samsung-credit/frequently-asked-questions...

You don't get the smart tag right away if you don't preorder through samsung.  If you finish the credit process you eventually get an email with a link that brings you to a page with eligible items you can use with your credit.  Once you go to check out on that page, a smart tag is supposed to be added free of charge.  What happens is the smart tag is still charged at full price of 29.99.  I can remove the smart tag and the 100$ credit still applies, but then I just don't get the free smart tag that was promised.  I have 4 pre order credits, so I was expecting 4 smart tags.  This is pretty frustrating as I've called support multiple times and they just kept transferring me back and forth.  Credit expires 4/30 so hopefully this can be resolved before then.  Don't think I will ever pre-order again because dealing with this has just taken too much time.  At this point it's just about upholding Samsung to their own promo terms

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Solution
userbrmwcd9JS9
Asteroid
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Galaxy S21

Looks like this is fixed on the backend.  The smart tag is now showing up as 0 in my cart.

View solution in context

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