Original topic:

Purchased AKG USB-C Wired Headphones for Samsung S21 Ultra not working

(Topic created: a month ago)
usercDJavjgCNF
Astronaut
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Galaxy S21

I purchased the AKG Type USB-C Connector Stereo Headsets Headphones Earphones & Mic from BestBuy for my S21 Ultra.  when i connect the headphones they have a buzzing noise and work intermittently when I am on calls.

I downloaded the Samsung Type-C App, updated the software and restarted my phone.  Still having issues. 

 

Headphones work great on my Laptop.  What are my next steps?

 

regards,

Chris 

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1 Reply
bill-e
Samsung Care Ambassador
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Galaxy S21

Next step is to go into the Members app and get help from a tech.  They should be interested in this one since it's a big name headset.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)