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RCS Chat Features Not Working

(Topic created: 07-18-2021 11:28 PM)
Alexs1993
Cosmic Ray
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Galaxy S21
Hello, for anybody that uses the Google messages app, are you guys having trouble using the chat features too? Mine stopped working from some reason. I'm on AT&T with the S21 Ultra and I've tried everything to fix. I've deleted and downloaded the messages and carrier services app. I've cleared cache and data on both and still nothing. I even did a full reset and nothing. I still get the trying to verify. I like this app better than the stock messages app but it looks like I may have to use that for now

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy S21

I can see how this issue can be inconvenient. I recommend that you reach out to the developer of the app to resolve this issue. You will be able to find their contact information in the google playstore.

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ConnerPTwilhec
Astronaut
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Galaxy S21
Have you tried turning the wifi off and using data? Also, if the person you're trying to txt does not have that option it won't work.
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Alexs1993
Cosmic Ray
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Galaxy S21
I have tried all that and the person I'm texting has the same app. And it works just fine
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Blue7
Red Giant
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Galaxy S21

so what happens after you verify your number? 

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Alexs1993
Cosmic Ray
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Galaxy S21
I enter my phone number and clock verify and it stays stuck on trying to verify
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ConnerPTwilhec
Astronaut
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Galaxy S21
1. Check your Chat Features status: Open the Messages app. Tap More Moreand thenSettings and then Chat features. Check the chat features status. If you’re not connected, tap Retry.
Important: All people in a conversation (1-1 or group) must have chat features turned on.
Check your data connection: Make sure your Android phone or tablet is connected to the internet and can receive SMS.
Check the Messages app version: Make sure you and the person you’re chatting with have the latest Messages app version.
Check your default messaging app: Make sure that Messages is your device’s default app for SMS.
Check your SIM: If you’re using a multi-SIM card devices, make sure the same SIM card is enabled for both Call and data.
Check your Android version: Chat features only work if you’re on Android 5.0 or higher. Learn how to check your Android version.
Change the phone number associated with the Messages app: Open the Messages app. Tap More More and then Settings and then Advanced. Select Phone number, then edit the number to the correct phone number associated with your SIM card. Tap OK.
Check your Google Fi default:
If you're a Fi user, open Hangouts Hangouts. Tap Menu and then Settings. Under "Account," tap your Google Account. Under “Google Fi calls and SMS," next to "Messages," make sure the switch is in the OFF position.
Turn off Fi message sync in Messages. Tap More More and then Settings and then Advanced and then Google Fi Settings. If you no longer have access to the phone with this setup, sign in on the new device to stop sync on the previous device. Learn how to sync your messages.
(Optional) Check the Carrier Services app version: Most devices come with Carrier Services app pre-installed. If it’s pre-installed, make sure you have the latest Carrier Services app version.
Try other ways to fix the issue
If you’re still not able to turn chat features on, clear the application storage for Carrier Services and Messages.
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userNXpCvJddgi
Cosmic Ray
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Galaxy S21
I've had same problem. I also noticed my Google One backups got stuck for mms on 7/9. Just happens to be the day I got July patch update.
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ConnerPTwilhec
Astronaut
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Galaxy S21
So, there is an article I read on Google news, says if you switched phones and did not turn off the chat functions on the old phone before moving to the new one you may have issues for up to a week with rcs functions on the new phone.
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Eduardo_Ivn
Cosmic Ray
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Galaxy S21
I've never had an issue switching phones a the chat features not working. Upgraded 2 weeks ago to and nothing has worked. Including this.
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ConnerPTwilhec
Astronaut
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Galaxy S21
Droid Life: Turn Off RCS "Chat" When You Switch Phones or Else....
https://www.droid-life.com/2021/07/20/how-to-disable-rcs-chat-android/
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