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Original topic:

Receiving video through text as a blurry image and audio file

(Topic created: 02-02-2023 07:34 AM)
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NewtoS21
Asteroid
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Galaxy S21

I have had this used phone for 2 months. I am not able to receive videos via Samsung Message or Google Messages app. They come through as a blurry fingernail image and the accompanying audio. I AM able to receive the same video via Facebook Messenger. This is coming from other Androids as well as Apple products. 

The sim card came from my old Apple phone. I returned the sim card to the apple and turned off the messaging then returned the sim card to the S21. No luck. I then performed a factory reset. No luck. The android sender is on an older phone and created the video via the camera app (not through the text camera app). I searched and found a couple instances of this in the past 2 years but no solution. 

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bill-e
Epic Samsung Care Ambassador
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Galaxy S21

There's nothing wrong with the phone.  As others have stated, this is a carrier network issue.  MMS messages are limited by spec to around 1mb though that varies a little depending on the carrier. 

It used to be less of a noticeable problem before cameras were HD and greater, now the files are just too big. 

If the older phone is a Samsung with the ability to send the video by creating a link then that's the way to go otherwise use a WiFi app like Whatsapp or Facebook Messenger. 

 

 
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Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV

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11 Replies
sarcastic_sunflower
Constellation
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Galaxy S21
Yeah, I'm sorry, op. Unfortunately, I haven't come across a solution and often just resort to sending through other apps like Facebook, Snapchat, etc.
Rags13
Asteroid
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Galaxy S21
I've wondered if it was just something the kids may have done in my settings or hackers or whatever...
But my phone goes back and forth about receiving mms messages. I just ask folks to use other apps too.
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NewtoS21
Asteroid
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Galaxy S21

So this is a known issue and there is no resolution to date? Do you know if it is specific to the S21? 

 

 

 
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