Original topic:

Repair facility won't answer

(Topic created: 10-27-2021 07:25 AM)
userjszrodmdjg
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Galaxy S21

S21 ultra was sent in for warranty repair for no mobile signal. 0 damage to phone. Have pictures with the date of shipment on the phone to show no damage.

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Received a phone call that phone screen is cracked and needs replacement and I have to pay for it. Tried calling samsung service numerous times and get transferred to the repair center, sit on hold for 30-45 minutes, but no one at the repair center answers and they hang up on me. Phone is supposed to be sent back to me tomorrow. 

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