Original topic:

Retrieving files from black screen

(Topic created: 09-12-2021 06:57 AM)
userGkazbNFSN1
Constellation
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Galaxy S21

My S21 suddenly displayed black screen, tried all the suggestions (i.e. reboot, charging, etc.) with no change. Samsung replaced phone quickly and effortlessly (Thank you Samsung!!) but I am unable to retrieve my photos and music from old phone. Tried the HDMI cable to TV and the screen pops up with time and lock symbol but I'm not sure how to unlock to access my info. Phone was set up for PIN and fingerprint unlock. Thought my info was backed up into the Cloud but, of course, the photos that I really want are not there. Any suggestions would be extremely appreciated! 

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2 Replies
TheGalaxy
Neutron Star
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Galaxy S21
1. Connect a dock with USB and enter your password using keyboard
2. Log in to your Samsung account from another device and unlock your phone
3. Even though the screen is black, the digitizer might still work. Type your password on the black screen as is the keyboard is there
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Shadie21
Galaxy
Options
Galaxy S21
Connect it to a computer and use samsung dex
Samsung Galaxy S7
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