Original topic:

Retrieving photos and apps from stolen Samsung phones

(Topic created: 3 weeks ago)
Nessa1970
Astronaut
Options
Galaxy S21

Can someone help me find out how to get the photos and apps on my other Samsung phones I'm not able to get that because of my email had to be changed because of passwords

4 Replies
1975-Underdog
Nebula
Options
Galaxy S21
I am assuming your phone's locked and unable to power up so you can do what you do on the phone rather than think it's a email issue that's the point of origin. You can factory restart your phone by pressing and holding the power button and the volume down button until the lock screen flashes immediately switch from volume down to volume up while still holding the power button. This will direct you to a startup screen. After your phone goes through the setup process use your USB to cord plug the phones together, I've used Quick Share or Nearby Share, (can't remember which) transferring photos, or choose something like app share or private share (downloadable apps) from the App Store.
I hope this helps you and if by chance it is the second option being an email issue message me back and perhaps I can offer help
AcheronCit
Cosmic Ray
Options
Galaxy S21
Was your pics backed up in the Samsung cloud, or anywhere else?
0 Likes
DanG92263
Honored Contributor
Options
Galaxy S21
You had to have been backing up your photos and apps to Samsung's cloud service before the theft, otherwise, they're just on the phone.

If you had been backing them up, just sign into your Samsung account on your replacement Samsung phone and restore them.

Settings
Accounts and bavkup
Restore data
0 Likes
ed1953
Astronaut
Options
Galaxy S21
How do you get messages back from trash on messages on a 12 phone
0 Likes