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Returning items purchased with promo credit

(Topic created: 04-08-2021 09:44 AM)
IAmMyself
Astronaut
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Galaxy S21
If I return items purchased with promo credit from purchasing the s21, do I get the credit returned, or what happens?
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MrsThang128
Nebula
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Galaxy S21
They don't accept returns, unless it's defective. Then, you would just receive the same item.
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Geno71
Samsung Care Ambassador
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Galaxy S21

I'm not sure if they accept returns on those or not anymore, but in the past, I actually did return a case that I got with a credit, and I got nothing back for it. I didn't pay for it, and they didn't give me any money for it. I figured it was fair.

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thank you for reaching out. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!


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MzBliss
Cosmic Ray
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Galaxy S21

I am returning something I bought using the promo credit and I called and they told me as soon as they received it they would reissue the promo credit to me. They gave me a confirmation number as well..So guess we'll see.

 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

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