So I purchased the s21 5G. The model number to be exact is SM-G991u1. I use it on straight talk using the Verizon sim card. I called straight talk and asked them if I should be getting 5g and they said yes. They checked my service area, I'm in a 5g ready service area. I already knew I was. My cousin has Verizon and gets 5g everywhere in our town. Long story short , I meet all 5g requirements. But I am not getting 5g. There is no 5g settings in network settings. When I had the att sim card in, there still wasn't any 5g settings. Only lte/4g/3g and 3g.
It's frustrating, I've updated the phone. I've reset it. I've done everything and I can't figure out why. Straight talk has advised that I have 5g access but nobody knows why I don't have 5g. Usually I can figure this stuff out but I'm lost. I downloaded the Samsung band selector. And there is no 5g bands to choose from in that either. It's like this phone doesn't support 5g. I get lte and lte+ just fine.
Any help would be greatly appreciated. I got this device from rent a center. Don't bash me, it's the only way I could afford to get a new device. I broke my note20. Thank you.
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Thank you for reaching out. As you have completed the troubleshooting available, it would be recommended to have the phone serviced. For service or additional options offered, you will need to reach out to Rent-A-Center directly.
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