Original topic:

S21 5G no 5g

(Topic created: 04-08-2021 08:11 AM)
EKeyton
Constellation
Options
Galaxy S21

So I purchased the s21 5G. The model number to be exact is SM-G991u1. I use it on straight talk using the Verizon sim card. I called straight talk and asked them if I should be getting 5g and they said yes. They checked my service area, I'm in a 5g ready service area. I already knew I was. My cousin has Verizon and gets 5g everywhere in our town. Long story short , I meet all 5g requirements. But I am not getting 5g. There is no 5g settings in network settings. When I had the att sim card in, there still wasn't any 5g settings. Only lte/4g/3g and 3g. 

 

It's frustrating, I've updated the phone. I've reset it. I've done everything and I can't figure out why. Straight talk has advised that I have 5g access but nobody knows why I don't have 5g. Usually I can figure this stuff out but I'm lost. I downloaded the Samsung band selector. And there is no 5g bands to choose from in that either. It's like this phone doesn't support 5g. I get lte and lte+ just fine. 

 

Any help would be greatly appreciated. I got this device from rent a center. Don't bash me, it's the only way I could afford to get a new device. I broke my note20. Thank you. 

1 Solution


Accepted Solutions
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S21

Thank you for reaching out. As you have completed the troubleshooting available, it would be recommended to have the phone serviced. For service or additional options offered, you will need to reach out to Rent-A-Center directly.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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18 Replies
RubeCube
Asteroid
Options
Galaxy S21
5g only works when the device is close to the tower.
In town does works if the tower has the capacity of a 5g
EKeyton
Constellation
Options
Galaxy S21
I am close to a 5g tower. I k.ow a lot of people who get 5g in my area. I'm at my cousin's house right now and she has 5g and I only have lte. We're on the same network.
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RubeCube
Asteroid
Options
Galaxy S21
Go to your settings and find network mode under under mobile network and select 5g
EKeyton
Constellation
Options
Galaxy S21

I have as stated above. There is no 5g to select. The highest it goes is lte

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RubeCube
Asteroid
Options
Galaxy S21
Call your provider to correct your 5g since they have the ability to make changes to your phone.
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EKeyton
Constellation
Options
Galaxy S21
I have. They said that I should be receiving 5g but can't figure out why I'm not
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RubeCube
Asteroid
Options
Galaxy S21
Not to the store where you brought your phone. Call the customer service from Verizon since its a Verizon sim card and not sright from straight talk.
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EKeyton
Constellation
Options
Galaxy S21
Verizon isn't going to help me. I'm not a verizon customer. I'm a straight talk customer.
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RubeCube
Asteroid
Options
Galaxy S21
Then you need a straight talk sims card.
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