Original topic:

S21 5G

(Topic created on: 3/2/21 9:11 PM)
userykWlpjoWwI
Constellation
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Galaxy S21
Anyone else having issues with their brand new S21 5G randomly and intermittently shutting down? It's not repeatable to a specific app amd sometimes does it while just sitying there. I've already gone as far as to factory reset it and all Samsung support tells me to do is take it to their local contracted repair shop. It's a 3 week old phone! Pretty unhappy with Samsung, especially since I've been a galaxy user since the beginning...
2 Replies
latoplano_6_625
Red Giant
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Galaxy S21

what is your software version? settings - about - softawre info - baseband

did you update it to oneui 3.1?

 

you can also report this issue on samsung members app.

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userykWlpjoWwI
Constellation
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Galaxy S21
yes, it's updated to 3.1. thanks for the heads up about reporting the issue via the members app :thumbs_up:
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