Original topic:

S21 ATT unable to update. Fails at 25%

(Topic created: 05-04-2021 07:10 AM)
userDj1NInLJjM
Constellation
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Galaxy S21

Hi, 

I am unable to my ATT S21. The update fails at 25% and the phone restarts, and shows the following message : 

Install interrupted

the software update could not be installed. 

I've tried clearing partition cache, power cycling and factory reset. I'm still seeing the same issue. 

When connected to Smart switch, it says that I am already at latest. 

my current version is 

G991USQU2AUB5

 

4 Replies
alexcapone
Cosmic Ray
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Galaxy S21

This has been happening on the AT&T S10 5G since March:

https://us.community.samsung.com/t5/Galaxy-S-Phones/S10-5G-Unable-to-receive-the-latest-update-Stops...

I would appreciate if Samsung and AT&T would collaborate and resolve this issue.  Now that it is happening to the newest phones I hope it will get proper attention.

sickofthiscrap
Astronaut
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Galaxy S21
I'm seriously getting tired of this happening to my phone I've done everything I can do on my end seems like Samsung needs to get in the ball and do their job
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Galaxy S21

your update stopped at 25% as well? with the same message? you should report it too on the members app 

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Options
Galaxy S21

submit an error report via samsung members app 

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