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S21 Screen scratches normal use

(Topic created: 02-26-2021 09:57 AM)
userTI1kDLb6Vm
Constellation
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Galaxy S21

Galaxy s21 ultra has the worst Screven of any galaxy.. my screen has already scratched from completely normal usage.  I have not dropped the phone.  I wish I would not have pre-ordered a phone that wasn't tested.  I'm so disappointed and I've got a huge price tag.

Not one of my previous Galaxy phones have ever done this.  It affects viewing and usage.  I am urging everyone I know to stay away from this flagship phone.   I was assured by Samsung.com customer service that this is the strongest glass and very scratch resistant.  

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userjCbJlGOz8h
Constellation
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Galaxy S21

Haha omg I feel a bit stupid now!

It's easy to see if you know it's there - I can't believe it's that simple.

I didn't see any suggestion that this was on the screen but thanks so much!

SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S21

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/26/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!



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bill-e
Samsung Care Ambassador
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Galaxy S21

While it may not be the answer for all, would a Mod please mark my reply as SOLVED so it focuses the readers attention on this possible solution.  Thanks

Re: S21 Screen scratches normal use - Samsung Community - 1702230

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)
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