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S21 Smart View delayed audio/video

(Topic created: 04-10-2024 04:40 AM)
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Dougterry
Constellation
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Galaxy S21

I have an S21 and here over the last two weeks I have noticed that my Smart view is delayed going to my TV I've tried several different TVs and it's doing the same thing I do it on Roku on Roku TV and it is just really delay not just a short second but three or four seconds today I'll hear the noise on the television then three or four seconds later I will see it happen does anybody have any suggestions on how to correct this 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, welcome to the Community, and thanks for reaching out pertaining to Smart View having an audio-video delay or lag. The first thing to try is clearing your device's cache partition:
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

It is also possible a third-party application is interfering with Smart View's functionality. You can determine this with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

Lastly, try a factory reset, provided you back up everything you wish to not lose prior, and see if this helps Smart View's function: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is ineffective, and you have tried troubleshooting your Wi-Fi router and TV(s), please submit an error report via the Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello, welcome to the Community, and thanks for reaching out pertaining to Smart View having an audio-video delay or lag. The first thing to try is clearing your device's cache partition:
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

It is also possible a third-party application is interfering with Smart View's functionality. You can determine this with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

Lastly, try a factory reset, provided you back up everything you wish to not lose prior, and see if this helps Smart View's function: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is ineffective, and you have tried troubleshooting your Wi-Fi router and TV(s), please submit an error report via the Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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