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S21 Ultra 5G (T-Mobile) mobile voice network type NR SA

(Topic created: 05-08-2021 03:06 AM)
JMi115
Asteroid
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Galaxy S21

Screenshot_20210508-060559_Settings.jpg

I bought the s21 Ultra through tmobile and used a new sim card they gave me but the phone came with a sim card. The issue that I'm having is my phone is on 5G all the time it literally never drops 5G until I make a phone call. Soon as I make a phone call it drops down to 4GLTE and my mobile voice network type drops from NR SA which I believe is (New Radio Stand Alone 5G if I'm not mistaken. My phone is always on 5G, 100% of the time until I make any call and my mobile voice network type is always on NR SA as well right up until I make any phone call. Could this be SIM card related perhaps? I still have the SIM that came new in the box with the s21 Ultra. Only reason they put a different SIM in my phone is because I had just gotten a new tmobile SIM card a week prior. They both say R15 on them, but the design on them are slightly different. How can I tell if this is affecting my VOLTE? I'm considering going back up to a tmobile store to register the SIM that came with the phone but I don't wanna waste my time if it's not the issue. They take hours in these stores to do anything and they try to charge me for every little thing.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thank you for reaching out. I certainly understand your concern about your device changing to 4G LTE while on a call. As it's a carrier network you are experiencing these symptoms with, I would recommend reaching out to your carrier for further assistance.


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3 Replies
itsdankantu
Asteroid
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Galaxy S21
Same for me 5G and as soon as I call 4glteScreenshot_20210724-220738_Settings.jpg
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itsdankantu
Asteroid
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Galaxy S21
I also and using the new Sim card r15 just think they are not allowing calls over 5g yet s21
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

Thank you for reaching out. I certainly understand your concern about your device changing to 4G LTE while on a call. As it's a carrier network you are experiencing these symptoms with, I would recommend reaching out to your carrier for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.