When answering incoming calls, cannot hear caller unless I switch to speaker. Calls going directly to voicemail but phone never rings. Obtained new SIM card yesterday, still same issues.
which carrier? contact the carrier and see if they can help
usually, call/text issues are a temporary network issue
or submit an error report on samsung members app > + button > error report if you think it's a software issue
If the previous post didn't work, check sound settings, advanced settings, audio output and duel audio output, Bluetooth settings check make sure you are not using audio to portable devices accessories, check accessibility settings for conflict of add-ons