Original topic:

S21 Ultra Advanced Messaging problems

(Topic created: 12-04-2021 11:16 PM)
userSu0YJmSiR8
Constellation
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Galaxy S21

I have the S21 Ultra with AT&T. I'm running Android 12/One UI 4. I can't seem to get the Advanced Messaging to work. My husband also has a Samsung phone and the Advanced Messaging features work with others but not when Messaging me. Has anyone had similar issues? 

3 Replies
SJohnson
Samsung Care Ambassador
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Galaxy S21
It all depends on carrier and model of the phone. when it comes to advanced messaging, carriers have their own proprietary system. I personally use Android messages instead of the stock Samsung messaging app. if you do decide to download Android messages and the chat option does not appear you might need to clear the cache and then force stop the app and check it again. if it does not appear you might need to do it a second time

Calder-Cay
Honored Contributor
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Galaxy S21
What is "advanced messaging"?

Are you referring to "Chat" option?

The option is there, if your carrier supports it.

Check to see if you have Carrier Services installed
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bill-e
Samsung Care Ambassador
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Galaxy S21

While there have been some users that say that Advanced Messaging (Chat, RCS) works with AT&T there are others who say it doesn't.  My suggestion would be to call AT&T and ask for yourself.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)
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