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Original topic:

S21 Ultra HDR via Netflix

(Topic created: 06-01-2021 05:45 AM)
JNM2885
Asteroid
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Galaxy S21
Is the S21 Ultra Model HDR compatible with Netflix? I seen several articles that stated Netflix "certified" the S21 Ultra for use of HDR within their streaming service. However, in my playback settings on Netflix, it says; HDR compatibility: None. I have the premium version of Netflix and it works in HDR on my TV. Any help would be greatly appreciated. Thank you.

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

The S21 series is indeed HDR capable if the HDR functions within the Netflix app are not working, you would need to reach out to them directly for assistance with their app. 


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8 Replies
GeorgeBrager209
Product Expert
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Galaxy S21

I believe this may be the key to your issues ...

 

https://help.netflix.com/en/node/42384

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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JNM2885
Asteroid
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Galaxy S21
Yes I've already tried all these troubleshooting steps is still not working. I'm wondering if anybody else had this issue?
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y2julio
Constellation
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Galaxy S21

I just bought the S21 Ultra yesterday and Netflix isn't showing HDR compatibility in the app. This is one of the reasons why I bought the phone.

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Andytheman
Comet
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Galaxy S21
Google it. I just did and not all Samsung phones have HDR capabilities. It's complex. Has to do with your rear camera setting if I read right. Much HDR information on Google including wich Samsung model is compatible.
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JNM2885
Asteroid
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Galaxy S21
I have the s21 Ultra and it is has HDR capabilities. I can take HDR pics on the camera. I just cannot figure out how to watch HDR movies on Netflix even though I have the premium 4K Netflix subscription.
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y2julio
Constellation
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Galaxy S21
This has to do with Netflix HDR, not camera HDR.
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mak4velife
Constellation
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Galaxy S21
Same here
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Solution
SamsungCole
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

The S21 series is indeed HDR capable if the HDR functions within the Netflix app are not working, you would need to reach out to them directly for assistance with their app. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context