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Original topic:

S21 Ultra Not Updating To Android 13

(Topic created: 09-21-2023 06:46 PM)
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JasonJonesLive
Constellation
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Galaxy S21
My S21 Ultra 5G will not update to One UI 5.0 and Android 13. I purchased it unlocked from Samsung.com and I haven't modified it in anyway. My carrier is Mint Mobile. I was told to take it to a Best Buy Samsung Service center. I did. They said it couldn't be done. I think she absolutely didn't know what she was doing. So I'm stuck. Help!

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S21

@JasonJonesLive Contact your carrier Mint mobile. For you to get the update, Mint mobile has to approve it and put it on their update servers. 

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Solution
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S21

@JasonJonesLive Contact your carrier Mint mobile. For you to get the update, Mint mobile has to approve it and put it on their update servers.