Original topic:

S21 Ultra - Overheating, Bad Camera, Pixel Jumping Screen

(Topic created: 05-16-2021 08:28 PM)
JeremyA
Astronaut
Options
Galaxy S21
Purchased a S21 Ultra.  
1) Phone overheats during calls with ambient Temps only at 82 deg. Cleared cache and restarted. Did not resolve issue.
2) Image quality from main camera in auto mode is extremely grainy. Gets way worse when set to 108mp. 
3) Pixel jumping occurs randomly. Screen vibrates continuously until I shut down phone.

Warning to everyone, Samsung customer service has been extremely poor. Spent 3 hours on the phone with them, to only have them tell me that there is nothing they can do to help. Also, never received a call back when I requested to speak to a manager about all my issues. 
Hope everyone else is having better luck with the S21. Sadly, this will be my last purchase through Samsung.
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2 Replies
JeremyA
Astronaut
Options
Galaxy S21
Example image

20210206_181103_29054.jpg

Cyberbuilder
Galaxy
Options
Galaxy S21
Change the picture resolution to 4K in settings, that looks like it was downscaled or HEVC is turned on.
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