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Original topic:

S21 Ultra Overheating, No service Center Solution, No Software Solution, No refund either! HELP

(Topic created on: 3/17/21 12:19 AM)
userRvoLE1qF6W
Astronaut
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Galaxy S21

The overheating issue is causing major issues. I live in Saudi Arabia and i cannot return the device after its been opened and the service center is not supporting a fix in the problem saying that its normal when im doing heavy usage! Since when is taking a video or watching a youtube video for 3 min considered heavy usage.

I cant use the camera it turns off from over heating!
I cant use it for video calls it over heats!
I cant use it to watch videos on youtube or whats app it over heats!

Is samsung waiting for the device to explode in order to take action?

Such a waste of money    :(

1 Solution


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Solution
SamsungJustin
Community Manager
Community Manager
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Galaxy S21

Hello, We have forwarded your post to the specialized team in Saudi Arabia. Please note this community is Samsung's US community and we cannot assist with international products. 

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2 Replies
CalderCay
Supernova
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Galaxy S21
See if this helps ... boot into "Maintenance mode" to clear the Cache Partition :

Power off the phone
Press and hold the Volume Up button
Press and hold the Power button, holding both buttons
Eventually the Maintenance screen will display (text mode console)
Release the keys
Use Volume Down to highlight the clear the Cache Partition entry
Use Power button to select
Answer Yes
... cache will be cleared and menu displayed
Reboot phone
... test with a three minute YouTube video

Also ... go
Battery and Device Care
Optimize
... then browser around in this Care section to look for anything odd with apps
Solution
SamsungJustin
Community Manager
Community Manager
Options
Galaxy S21

Hello, We have forwarded your post to the specialized team in Saudi Arabia. Please note this community is Samsung's US community and we cannot assist with international products. 

View solution in context

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Reply