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S21 Ultra Serious Delay

(Topic created: 02-25-2021 02:38 PM)
Tom6068
Cosmic Ray
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Galaxy S21

I ordered my S21 Ultra 128g titanium on Jan. 27. No where on the site or any notice from within the ordering process was I notified of any type of delay. I first started calling about 10 days after my order as it has been shown under the status from day one as "expedited". I spoke with a rep and they said because I ordered titanium that it would be longer since it was a special order. I was seriously unhappy with that response since NO WHERE on the site or within ordering process did it say that special color schemes (or the like) would take longer to process being a special order.


They couldn't give me a timeline, only that it's *expedited* in the shipping process order status. The add-ons were free but they have a ship date of March 31, but it doesn't say that the phone itself will be shipped on that date. Is the wording to upkeep hope that the phone will come sooner and the rest at the later date or that is the overall actual date of the phone shipment but they don't want to ward off buyers for taking so long? Who knows (I'll admit I wouldn't wait because the point of getting the newest release is that one gets it relatively close to that release date).


Anyway, I tried to cancel three times and after the third time when a rep said it could be done, I received an email saying that due to manufacturing process it has to remain in the system, that I can just reject it when it gets shipped to me (this was said by the first two phone reps). Seriously, that is how one cancels an order, like they're making it appear that it's a carved in stone process. This is yet another way to get the customer to just take the phone upon arrival. So, I ask if I order a black phone how long that would take, they said about 2 weeks. But after reading how some here are waiting a month for just that color scheme, I am totally put off .

 

Here's the real kicker; just got an email today (February 19) that my order is now delayed (remember what I said about March 31) and that my phone will ship no later than April 7 (or before). So this kind of confirms that my order wasn't going to ship until March 31 along with the add-ons. Just WOW, two and a half months after ordering this device will I get it. Darn, that will be pushing into the next Samsung releases of phones!

 

tl;dr

 

Ordered S21 Ultra Titanium on Jan 27, got email saying that it won't be shipped until no later than April 7, that's about 2.5 months! :grimacing_face:

 

Edit update: having a online chat abt the delay the rep abruptly ended that chat. Now trying to get back has an even longer wait. This is customer service for you. I am just going to reject the phone when it arrives. Not taking a phone that's near halfway though a release cycle to the next release in August.

 

Tom6068
Cosmic Ray
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Galaxy S21
Nope! I ordered my phone Jan 27th, then just early this morning my credit card company alerted me that Samsung initiated the charge.

Since it took abt a month for charge to take, I'm thinking two things: hopefully it's getting ready to be shipped.

Or, the manufacture order just got placed and I won't being seeing it until no later than April 7. April 7th being the latest expect date as Samsung notified me by email.
MikezDroid
Cosmic Ray
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Galaxy S21
if mine gets pushed out that far I'll cancel and wait until there is a sale And get one at best buy. this is a want not a need for me. this will also be probably the last time I purchased from Samsung direct
Tom6068
Cosmic Ray
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Galaxy S21
You can't cancel the order by phone, email, only rejecting it at delivery to your door. I'm dead serious. I tried 3 times. The last time said it will be canceled, only to get an email saying what the first two reps stated, that the system doesn't allow it. I put that part in my OG post.
MikezDroid
Cosmic Ray
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Galaxy S21
oh wow. that's not cool. well let's hope it ships. ,,,,,,
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!


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wizll
Asteroid
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Galaxy S21

well i guess I'll update here since they seemed to have 'moderated' away another thread for some reason. titanium colored s21u I preordered on 1/15 now shows that it shipped.

Xcapette
Asteroid
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Galaxy S21

I pre-ordered the S21 Ultra 512 in Phantom Titanium, 2 cases and the Buds Pro on 1/15 and still don't have a delivery date..  I keep getting order emails with no updates on delivery.  I called today to see if they can split my order and send me the earbuds in the meantime, but was told no.  This is beyond frustrating.  No one seems to know if there is an end in sight.  This is so frustrating.  Why bother offering a pre-order promotion if you can't deliver?

TheGalaxy
Black Hole
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Galaxy S21
depending on the inventory location, it could be because of weather condition
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Xcapette
Asteroid
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Galaxy S21

It's not.  It's an issue with the supplier/warehouse. 

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RS4713
Astronaut
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Galaxy S21
might as well cancel the order and get the phone at best buy. they are offering 300 off but without the goodies from samsung. still waiting for my samsung S21 plus to get shipped
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