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Original topic:

S21 Ultra (T-mobile) unable to use Samsung to Samsung Video Call

(Topic created: 07-14-2021 07:41 PM)
hithere711
Astronaut
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Galaxy S21
So I am able to use video call with Google Duo but I'm not able to use the phone's built in video call for samsungs phone. I check my settings and there is no option for Video Call only video chat effects. Is anyone else having this issue and is there a way to fix it?

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Smew
Nebula
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Galaxy S21

I don't think T-Mobile supports Samsung Video calling. This feature is carrier specific so just use another app if you're on an unsupported carrier

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12 Replies
hithere711
Astronaut
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Galaxy S21
Hi, are you having the same problem as well?
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Galaxy S21
In order to use the Samsung version of video call, you have to use it with another user that owns a Samsung. The reason Google Duo is guaranteed to work is because it's more complex and people who own the app (such as any Android or Apple device) can use it freely.
hithere711
Astronaut
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Galaxy S21
The person also have Samsung as well (s20 Note Ultra) so it was strange that I couldn't use it. I seen online that you have to go to your phone settings and turn it on but my phone doesn't show it. 😔
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Galaxy S21
Oh, I apologize then
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hithere711
Astronaut
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Galaxy S21
It's all good bro, it could just be my service. Well most people have google Duo so it is what it is 🤷🏻‍:male_sign:. Thank you tho I appreciate you helping
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CoolmanNikolai
Cosmic Ray
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Galaxy S21
Go to settings go to apps find that particular App clear your data restart phone possibly disable your Duo while you do it all you make video calls with your Samsung app
hithere711
Astronaut
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Galaxy S21
So I just try doing it and it didn't work. When I disabled Duo it completely took off my video chat button on the setting. I'm not really sure what's the issue. I probably contact Samsung later and if there is a solution I post it thanks tho
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Macy968
Astronaut
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Galaxy S21
Have you checked for debris or dirt in the speaker wire hole? Just wonderin. My husbands phone had trouble like that and he cleaned it and it started working fine
hithere711
Astronaut
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Galaxy S21
I'm gonna do all that and check to see if it works. Thank you for the advice
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