Original topic:

S21 Ultra Wi-Fi not showing active networks

(Topic created: 07-29-2021 03:23 PM)
stefanpm
Asteroid
Options
Galaxy S21

Symptom: Active WiFi networks are not showing as available until toggling S21 WiFi off and back on.  In most cases it will show WiFi networks from previous locations as available.  These previous locations in most cases are 20 miles away.  Wifi works fine with all other devices when moving between locations. 

Troubleshooting accomplished:

  1. Attempted to reset network settings
    1. No resolution
  2. turn off "Turn on wifi automatically"
    1. No resolution
  3. Turn off "Switch to Mobile Data"
    1. No resolution
  4. Warranty exchange of phone due to above problems
    1. Worked for one week and reverted back to previous symptoms

I am really hoping someone out there is experiencing the same issue.  

 

3 Replies
Smew
Nebula
Options
Galaxy S21

Have you tried submitting an error report through the Samsung Members app? might help.

What software version is ur S21Ultra on? Settings > about phone > Software information > Build number (last 4 characters)

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stefanpm
Asteroid
Options
Galaxy S21
AUFD and yes, I have submitted error reports direct to Samsung. I thought it was a bad wifi antenna but now it seems to be software based since it's a new phone.
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Melizard81
Astronaut
Options
Galaxy S21
I'm going through that right now. I can't access and manage my Google account, YouTube play store. I keep getting pop up of :warning: saying site not private. I just sent a message to error report. I'm so frustrated right now
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