JUMP TO SOLUTION Solved

Original topic:

S21 Ultra on AT&T network no updates since December

(Topic created: 03-18-2021 08:33 PM)
gSpin
Asteroid
Options
Galaxy S21

I bought my S21 Ultra in January and I'm still on December 2020 Android security patches.  Is there a way to force update and not depend on AT&T?

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

4 Replies
Options
Galaxy S21
are you connected to wifi
0 Likes
Reply
gSpin
Asteroid
Options
Galaxy S21
yes
0 Likes
Reply
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

gSpin
Asteroid
Options
Galaxy S21
thank you!
0 Likes
Reply