Original topic:

S21 Ultra several issues

(Topic created: 06-23-2022 11:47 AM)
usermE2q9EVGsz
Astronaut
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Galaxy S21

I bought S21 Ultra last October and I regret it so.

1: The sound volume is very bad.

2: The phone will only charge when I turn it on airplane mode.

3: This week my pictures  where not working, got it back to work after complete reboot. 

I am using now my S9 more than that horrible S21 ultra.

4: Today I made some nice videos and now I was showing it to someone and there is ony sound and the video is freezing. 

2 Replies
Bertolo
Comet
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Galaxy S21
Did you buy it from Samsung? If not you should return it. I had the S21 Ultra and I didn't have that kind of problems.
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PowerUser
Astronaut
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Galaxy S21
Have you tried to Factory Reset your device? I had an S21 Ultra and never experienced any issue at all. It must be either the settings you have then adjusted to or it's a software issue.

Backup your device and try resetting it and while you're at it clear the system cache in Recovery Mode.

After restarting the device and letting everything update THEN go through the above list and verify whether they've either been solved or they continue to be an issue.

Have you consistently updated your device every month? Have you dropped your device, had it been dunked in water? Supply more information please
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