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Original topic:

S21 Ultra, voicemail, VPN

(Topic created: 10-13-2021 05:13 PM)
userLFDELCaihr
Constellation
Options
Galaxy S21

I just got the S21Ultra and after my 30day free visual voice mail premium trial, I went to the basic visual voicemail.  I have a VPN and I realized I was not getting my voice mail notifications showing in my phone app but I was getting error messages that VVM had an error and the only way to get my VMs was to dial in.  If I turn off my VPN I am able to see my VMs on  my phone recently and push VM icon in the phone app to receive.  No dialing in needed.

I tried to trouble shoot with my VPN provider but nothing except turn it off worked.  

This same VPN worked on my S8+ so what changed?  I did initially talk to Verizon about it since I never remember seeing the term Visual Voicemail even just the basic not premium type. The difference is that you don't see the "message" typed out but you do see that a VM was left and you just push on VM icon.

Anyone else?  I'm about ready to dump my VPN (not just for this...)

1 Solution


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LongHiker
Samsung Care Ambassador
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Galaxy S21

@userLFDELCaihr Voicemail is a carrier provided service. You will need to talk to your carrier to see if there is a resolution. 

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3 Replies
TheGalaxy
Neutron Star
Options
Galaxy S21
Use tracker control app from f-droid
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Solution
LongHiker
Samsung Care Ambassador
Options
Galaxy S21

@userLFDELCaihr Voicemail is a carrier provided service. You will need to talk to your carrier to see if there is a resolution. 

View solution in context

SamsungJace
Samsung Moderator
Samsung Moderator
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Galaxy S21

Hi there, as @LongHiker said your voicemail is controlled by your carrier so you'd need to speak to them about any features or trials.


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