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Original topic:

S21 blurry Camera on Snapchat

(Topic created: 04-11-2021 02:19 PM)
mattdylan
Constellation
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Galaxy S21

Anyone else having blurry cameras for snapchat? I zoom in the slightest and it just will not focus at all! Help! S21 ultra 

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bill-e
Samsung Care Ambassador
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Galaxy S21

If your camera works fine yet when in an app like SnapChat, Instagram or Facebook it doesn't then you phones hardware is working and it is the app.

Go into the Play Store and write reviews identifying the issues and also email the app developers.  Eventually they'll fix it.

 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor

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14 Replies
MarioMiguelito
Explorer
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Galaxy S21
My zoom in snap is OK. I have the S21U on tmobile.
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mattdylan
Constellation
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Galaxy S21
Mine doesn't focus at all. It's just not clear
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Are you experiencing these symptoms with any other app using your camera?

 

Have you tried clearing your cache for Snapchat?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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mattdylan
Constellation
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Galaxy S21
Yes I have tried. No it's just snapchat and my regular camera.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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mattdylan
Constellation
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Galaxy S21
I tried this already. Camera is still terrible. So fed up at this point I'm going to return it. Spend 1k for a broke camera
Sashii25
Constellation
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Galaxy S21

Honestly this is how I feel. Got this phone because I loved my s9 and s10e but now I wish I didn't get this phone. The camera settings are great but when it comes to using Snapchat or whatsapp it doesn't work. It looks horrible, the quality is really bad, it's looks blurry, you look grey and the focus is worse. Been playing in the camera settings for days now an nothing has changed with Snapchat. I don't want this phone anymore, looks like I will be getting an iPhone next week 

tark07
Astronaut
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Galaxy S21
I'm having the same problem, wish there was an easy solution 😞
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powdaze
Astronaut
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Galaxy S21
Same here, I've yet to find any solution. So disappointing with a brand new "top of the line" phone.
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