Original topic:

S21+ can not get eSim to work

(Topic created: 05-11-2022 11:14 PM)
userh8wvESGhj9
Asteroid
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Galaxy S21

I am in Europe right now trying to get 1 of 2 different eSim companies to work.

The installation (qcode scan), etc. all worked fine but in both cases, even though the eSIM profiles appear to all be set correctly, I get no data from either company.  Both companies had good technical support available to me and I spent over 2 hours just with one last night, checking and re-checking settings.  The ultimate response by to tech support people was "very unusual" "it should be working", etc.  Wondering where do I go from here.  Does Samsung help?  Will my carrier (Tmobile) help? or will they try to send me back to the eSim carriers?  Based on a ton of research myself, and following simple instructions, it.should.just work.

Any advice, help or suggestions are appreciated.  I didn't post settings here simply because all of the configurations (for both eSims) were checked/re-checked many, many times and always were correct.

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postman85
Astronaut
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Galaxy S21
Me too20220512_092628_52_1652318789.jpg
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