Solved! Go to Solution.
The next step, if still experiencing issues, after a factory reset would be to have the phone serviced. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- or 3. Private Message: http://bit.ly/2XERsky
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