Original topic:

S21 crashing and rebooting since May update.

(Topic created: 06-22-2021 03:55 PM)
kmcneill83
Astronaut
Options
Galaxy S21
Factory reset helped a bit but problem is till there. Diagnostics don't show anything wrong. Apps show issues detected with Chrome, Google, etc. Anyone else? Know a fix? Thanks!
3 Replies
Blue7
Red Giant
Options
Galaxy S21

and im sure you already checked auto restart at set times under device care? 

have you tried it in safe mode and see if it reboots?

submit an error report on members app > + button > error report

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kmcneill83
Astronaut
Options
Galaxy S21
Yeah.... it still does it in safe mode and auto restart is off. I was advised today to have a tech look at it under warranty since the factory reset didn't help entirely.
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ShaneGia
Astronaut
Options
Galaxy S21
My girlfriends s21 is doing the same thing. I cleared cache, and that worked for like a day. I did safe mode and still continued. I also reset settings and doing the same thing. We are trying to avoid factory reset. Hopefully it is a software issue and one rolls out soon . It's on att.
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