Original topic:

S21 freeze and restart- common issue, no fix?

(Topic created: 07-17-2021 06:34 AM)
MonteC01
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Galaxy S21

My S21 has restarted randomly about 5 times over the past few days. I've noticed in the past that when I would pick it up it would be in the password screen, like it was just booting up, but I just ignored it. Lately it has been freezing up when I was actively using it. I also noticed that the freeze/restarts are not tracked in the "Restart History" in Device Care.
This seems to be a common problem/ known issue with S21's, but with no fix except to factory reset (which is very inconvenient).

Is an acceptable resolution being worked on by Samsung?

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