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S21 overheating when using the camera

(Topic created: 09-17-2021 05:56 PM)
userbepapT6ZEA
Constellation
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Galaxy S21

I just got an S21 ultra, and I take a lot of pictures, doing inspections. The phone overheated so much that I could not even have it in my pocket. I returned it under warranty and got a second one last week. I used it today and is the same problem. Such a good phone but it even shuts down the camera due to the temperature.

It is definitely a defect in the phone. What is going on? Please help.

 

 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S21

Hello there!

 

Thanks for reaching out.

 

You may be able to find this link here helpful: https://www.samsung.com/us/support/answer/ANS00076952/

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userbepapT6ZEA
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Galaxy S21

Thank you for your kind help. Still overheats. I clocked 116 F yesterday.

 

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Galaxy S21
I had 2 that overheated as well, I switched back to the note series and no more phone overheat warning and shut down
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TheGalaxy
Honored Contributor
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Galaxy S21
Is it 128 GB storage?
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userbepapT6ZEA
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Galaxy S21

256

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userbepapT6ZEA
Constellation
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Galaxy S21

I got rid of any filter, or additional process during the picture taken time. I noticed that each photo is processed. Once I am in the range of 100+ pictures, the phone overheats in a very specific area, near the lenses. I ordered a third S21, to see if it was luck or a third is a charm.

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S21

I definitely understand how concerning this is. Clearing the cache partition can be especially helpful. Here are the steps to follow: https://www.bestusefultips.com/how-to-wipe-cache-partition-on-samsung-galaxy-s21-ultra/ I am also including some additional steps you can try: https://bit.ly/3sYktby  If the phone continues to overheat when using the camera, it would be recommended to have the phone evaluated by a certified technician. You can take the phone to a local uBreakiFix, https://www.ubreakifix.com/samsung. For additional service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.



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